LogMeIn Pro

What is LogMeIn Pro?

LogMeIn Pro is a remote desktop access and management solution developed by LogMeIn, Inc., a company founded in 2003 by Márton Anka in Budapest, Hungary, with headquarters later established in Boston, Massachusetts. The company pioneered the remote access market and grew to serve millions of users before being acquired by Francisco Partners and Evergreen Coast Capital in 2020. LogMeIn Pro has been one of the foundational products in the company’s portfolio, providing reliable remote computer access for over two decades.

What distinguishes LogMeIn Pro from basic remote desktop solutions is its enterprise-grade reliability, comprehensive feature set, and cross-platform compatibility. Unlike built-in remote desktop tools that require complex network configuration, LogMeIn Pro works seamlessly through firewalls and NAT without requiring VPN setup or port forwarding. The platform provides not just screen sharing and control, but also remote file management, multi-monitor support, and administrative tools that make it suitable for both personal use and IT support scenarios.

LogMeIn Pro serves a diverse user base including remote workers accessing office computers, IT professionals managing distributed systems, and small businesses needing simple yet powerful remote access capabilities. The platform’s emphasis on security with features like multi-factor authentication, 256-bit AES encryption, and detailed access logs makes it appropriate for organizations with compliance requirements. With mobile apps for iOS and Android, users can access their computers from anywhere, making LogMeIn Pro a comprehensive solution for today’s distributed workforce.

Key Features

• Remote Desktop Access: Full control of remote computers with high-quality video streaming, supporting multiple monitors and adaptive quality based on connection speed.
• File Transfer: Drag-and-drop file transfer between local and remote computers, along with remote file browsing and management without needing full remote control.
• Multi-Monitor Support: View and switch between multiple remote monitors, display them in separate windows, or combine into a single view for comprehensive visibility.
• Remote Printing: Print documents from remote computers to local printers without transferring files, maintaining workflow continuity when working remotely.
• Remote Sound: Hear audio from remote applications on your local device, useful for multimedia applications, video conferencing, and audio editing remotely.
• Wake-on-LAN: Power on sleeping or hibernating computers remotely, ensuring access even when machines have entered power-saving states.
• One-to-Many Access: Connect to multiple computers from a single subscription, with easy switching between machines from the dashboard.
• Mobile Access: Full-featured iOS and Android apps provide remote computer access from smartphones and tablets with touch-optimized controls.
• Password Management: Included LastPass Premium subscription for secure password storage and management across all devices and accounts.
• Admin Console: Centralized management for IT administrators to deploy, configure, and manage remote access across the organization.

Latest Updates

LogMeIn continues to enhance its remote access platform with improved performance, security features, and user experience improvements.

• Enhanced Video Performance: Improved video streaming quality with lower latency and better handling of high-resolution displays and refresh rates.
• Updated Security Features: Enhanced multi-factor authentication options and improved encryption protocols for secure remote connections.
• Improved Mobile Apps: Redesigned mobile applications with better touch controls, improved performance, and enhanced compatibility with latest mobile OS versions.
• Better macOS Support: Improved compatibility with latest macOS versions including support for Apple Silicon processors.
• Admin Console Updates: Enhanced administrative features with better user management, reporting, and deployment options.
• File Manager Improvements: Updated remote file browser with faster transfers and improved navigation for managing files across remote computers.
• Connection Reliability: Infrastructure improvements for more stable connections and faster reconnection after network interruptions.
• Dashboard Redesign: Updated web interface with improved organization of computers and easier access to common functions.

System Requirements

Windows

• Operating System: Windows 10 or Windows 11
• Processor: 1 GHz or faster
• RAM: 2 GB minimum
• Storage: 200 MB available space
• Internet connection required

macOS

• Operating System: macOS 10.14 (Mojave) or later
• Processor: Intel or Apple Silicon
• RAM: 2 GB minimum
• Storage: 150 MB available space

Mobile

• iOS: Version 13.0 or later
• Android: Version 7.0 (Nougat) or later
• Storage: 100 MB

How to Install LogMeIn Pro

Windows Installation (Host Computer)

1. Visit logmein.com and sign up or sign in
2. Navigate to the download section for LogMeIn Pro
3. Download the host software installer
4. Run the installer and sign in with your account
5. Your computer is now accessible remotely

# Download the installer from logmein.com
# Run the downloaded file
LogMeIn.msi

# For silent/enterprise deployment
msiexec /i LogMeIn.msi /quiet DEPLOYID=your_deploy_id

# The service runs automatically after installation
# Verify by checking Services: LogMeIn

macOS Installation (Host Computer)

1. Download LogMeIn Pro from your account dashboard
2. Open the downloaded DMG file
3. Run the installer package
4. Grant required permissions (Accessibility, Screen Recording)
5. Sign in to link the computer to your account

# Open the installer
open ~/Downloads/LogMeIn*.dmg

# After installation, grant permissions:
# System Preferences > Security & Privacy > Privacy
# Enable: Accessibility, Screen Recording, Full Disk Access

Client Access (Any Device)

1. Visit logmein.com and sign in
2. Click on the computer you want to access
3. The connection launches automatically in browser or client
4. For mobile: Download the LogMeIn app and sign in

Pros and Cons

Pros

• Easy Setup: Works through firewalls without port forwarding or VPN configuration, making it accessible for non-technical users.
• Cross-Platform: Access Windows and Mac computers from any device including iOS and Android with consistent experience across platforms.
• Reliable Connections: Enterprise-grade infrastructure provides stable, reliable connections even over varying network conditions.
• File Management: Remote file access and transfer without needing full remote control saves time for simple file operations.
• LastPass Included: Premium password manager included with subscription adds significant value beyond remote access alone.
• Multi-Monitor Support: Comprehensive support for multiple monitors makes working on complex setups seamless.
• Security Features: 256-bit encryption, MFA, and detailed access logs meet enterprise security requirements.

Cons

• Expensive: Significantly more expensive than alternatives like AnyDesk or TeamViewer, especially for individual users.
• No Free Tier: Unlike competitors, LogMeIn Pro offers no permanent free option, only time-limited trials.
• Performance Variability: Video quality can vary significantly based on network conditions compared to some optimized alternatives.
• Complex Pricing: Various bundles and tiers can make it confusing to understand what features are included at each level.
• Browser Access Limitations: While browser access works, the full client provides better performance and features.

LogMeIn Pro vs Alternatives

Who Should Use LogMeIn Pro?

LogMeIn Pro is ideal for:

• Remote Workers: Professionals who need reliable access to office computers from home or while traveling benefit from LogMeIn’s stability.
• Small Businesses: Companies needing straightforward remote access without complex IT infrastructure find LogMeIn easy to deploy.
• IT Consultants: Those managing multiple client computers appreciate the centralized dashboard and remote file capabilities.
• LastPass Users: The included LastPass Premium subscription adds value for those already using or considering password management.
• Non-Technical Users: The simple setup and intuitive interface make LogMeIn accessible for users without technical expertise.
• Multi-Platform Environments: Organizations with mixed Windows and Mac environments benefit from consistent cross-platform support.

LogMeIn Pro may not be ideal for:

• Budget-Conscious Users: Those seeking affordable remote access will find many capable alternatives at lower price points.
• Personal Use Only: Casual users accessing one home computer occasionally can use free solutions like Chrome Remote Desktop.
• Large IT Departments: Enterprise IT teams with many technicians may prefer solutions with better per-technician licensing.
• Gaming or Streaming: Those needing lowest latency for gaming or video streaming should consider specialized solutions.

Frequently Asked Questions

Is LogMeIn Pro secure?

Yes, LogMeIn Pro implements enterprise-grade security measures. All connections use 256-bit AES encryption end-to-end. Multi-factor authentication adds an extra layer of protection for account access. The platform maintains SOC 2 Type II certification and undergoes regular security audits. Features like trusted devices, access notifications, and detailed activity logs help administrators maintain security oversight. For organizations with compliance requirements, LogMeIn provides the documentation and controls needed for audit purposes.

Why is LogMeIn Pro so expensive compared to alternatives?

LogMeIn Pro’s pricing reflects its positioning as a premium business solution with added features. The included LastPass Premium subscription (worth $48/year alone) adds value beyond remote access. LogMeIn emphasizes enterprise reliability, 24/7 support, and features like remote printing and comprehensive file management. However, for users who don’t need all features, more affordable alternatives like AnyDesk or free options like Chrome Remote Desktop may provide sufficient functionality at lower or no cost.

Can I access my computer from my phone?

Yes, LogMeIn Pro includes full-featured mobile apps for both iOS and Android. You can view your computer screen, control it with touch gestures or an on-screen keyboard/mouse, transfer files, and even hear remote audio. The mobile apps support multi-monitor switching and can connect to any computer in your account. While the experience works best on tablets due to larger screens, smartphone access is fully functional for quick tasks or emergency access.

What’s the difference between LogMeIn Pro and LogMeIn Central?

LogMeIn Pro is designed for individuals and small teams who need remote access to their own computers. LogMeIn Central is an IT management solution for technicians supporting many computers with features like remote monitoring, patch management, and automation. Central includes remote access plus tools for proactive IT management. Pro users typically access a few of their own machines, while Central users support dozens or hundreds of other people’s computers.

Does LogMeIn Pro work through corporate firewalls?

Yes, LogMeIn Pro is designed to work through most corporate firewalls without special configuration. The software uses outbound HTTPS connections (port 443), which is typically allowed by firewalls. No inbound ports need to be opened, and no VPN is required. This makes deployment in corporate environments straightforward. However, some very restrictive networks may block LogMeIn specifically, in which case IT administrators would need to whitelist LogMeIn domains.

Final Verdict

LogMeIn Pro delivers reliable, feature-rich remote access that has earned its reputation over two decades in the market. The platform excels at providing easy setup, stable connections, and comprehensive features like file transfer, remote printing, and multi-monitor support that justify its positioning as a premium solution. The included LastPass Premium subscription adds genuine value that partially offsets the higher price point.

The platform’s strengths lie in its simplicity for end users, reliability of connections, and cross-platform consistency. Remote workers who need to access office computers, small businesses without dedicated IT staff, and professionals who value “it just works” reliability will appreciate LogMeIn Pro’s polished experience. The mobile apps provide genuine utility for accessing computers on the go.

However, LogMeIn Pro’s premium pricing places it at a disadvantage against increasingly capable competitors. For users who don’t need the full feature set or included LastPass subscription, alternatives like AnyDesk offer similar core functionality at lower cost, while Chrome Remote Desktop provides free basic access. LogMeIn Pro best serves users who value reliability and support over cost, and those who will utilize the included password management. For budget-conscious users or those with simple needs, exploring alternatives before committing to LogMeIn Pro is advisable.