“Most” Sidekick data recovered; lawsuits filed

Sidekick data should be OK

Microsoft Premium Mobile Experiences VP Roz Ho on Thursday personally apologized for the Sidekick data outage from the past two weeks and now claims that the company has salvaged much of the data. In her letter, the executive claims that “most, if not all” of the contacts and other data has been recovered and that only a small number of users will actually risk losing data permanently. It and T-Mobile had previously warned that all users could face losing their data.

Ho has also provided partial illumination of what triggered the outage and claims that a “system failure” lost data not only on the main system but also a backup. Rebuilding the system has had to move slowly as data has been recovered at each step, she says. As yet unconfirmed rumors have circulated that the actual cause was a botched SAN upgrade with no reliable backup in place in the event of a failure. Some have alleged that Microsoft has dramatically scaled back Sidekick support since acquiring Danger in 2008 and has let it slip as a result.

Read more: electronista.com

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